Supply chain

Phoenix Group operates an outsourced business model and our supply chain is critical in supporting the delivery of our strategic objectives. Becoming a leading responsible business means that we are also committed to building a sustainable supply chain. This is why partnerships based on responsible business practices and sourcing are a priority, as they help to strengthen our supply chain and the businesses within it, while mitigating risk and building trust among our customers and stakeholders.

Our supply chain impacts all aspects of our Environmental, Social and Governance agenda. Working in a sustainable and ethical manner with our suppliers supports each of our sustainability commitments.

We are committed to ensuring we operate responsibly and encourage good practice amongst all the external businesses we engage with. We have responsibilities to many different stakeholders – our customers, clients and our colleagues and those who we impact through our investments, supply chains and business partners. We take all of these responsibilities very seriously.

Our ESG Supply Chain Standards reinforce our commitment of embedding sustainable best practice and achieve our purpose of helping people secure a life of possibilities. We are looking to all our partners and suppliers to implement requirements and targets which reflect our own standards as a minimum and we expect all key suppliers to have fully met best practice standards outlined in this document by no later than June 2025.

Phoenix Group voluntarily signed the Government’s Prompt Payment Code in 2012 and in 2019 a statement was published on the Group website pursuant to Section 54, Part 6 of the  Modern Slavery and Human Trafficking Act 2015.

Our Supplier Code of Conduct sets out the standards and principles we require our suppliers to follow, and that we expect them to demand from their own supply chains.