Our diverse portfolio of brands allow us to deliver for our customers at every stage of their lives
Meet All Our Brands
If you are a customer with a query, you should contact the company who administers your policy in the first instance.
Browse Our Brands
If you’re a customer and would like to get in touch with us about your policy or to make a complaint, your first port of call should be to contact the company your policy is with. Select the company your policy is with to find the relevant contact details.
If you're unsure who manages your policy, you can use our simple online tool.
Investor relations
If you are an institutional investor and have a query, our Investor Relations team will be able to help you.
Media
If you are a journalist and have a media enquiry, contact our Media team.
Staff and general enquiries
If you want to speak to a named individual or department within the Group, please call our switchboard 020 3567 9100.
PA(GI) and PPI
PA(GI) sold creditor insurance policies, which included Payment Protection Insurance (PPI) through third party agents, including clothing retailer Next Retail Limited.
For information on how to check whether you had PPI on your Next account and what to do if exceptional circumstances have stopped you from making your PPI complaint before the August 2019 deadline, please see our customer support page.
Employment enquiries
To request an employment reference or make another employment enquiry, please contact our People Delivery Team.
Feedback
We are committed to continuing to learn about what matters to our customers. Your feedback is important and can be given at any time by e-mailing our Customer Relations team. If you would like to make a complaint to our Chief Executive Officer, Andy Briggs, please mark your email as a CEO complaint and it will be shared with him and his team.
