Pay suppliers on time
- Within the terms agreed at the outset of the contract.
- Without attempting to change payment terms retrospectively.
- Without changing practice on length of payment for smaller companies on unreasonable grounds.
Give clear guidance to suppliers
- Provide suppliers with clear and easily accessible guidance on payment procedures.
- Ensure there is a system for dealing with complaints and disputes which is communicated to suppliers.
- Advise suppliers promptly if there is any reason why an invoice will not be paid to the agreed terms.
Encourage good practice
- We encourage our suppliers to adopt the prompt payment code through their own supplier base.
Important information regarding supplier services, invoices and invoice payments
It is always our intention to pay suppliers on time, and we will endeavour to meet our undertakings under the Code. If you have any problems please contact info@thephoenixgroup.com.
Living wage
Phoenix Group is an accredited Living Wage employer. In line with the Living Wage Foundation’s definition, Phoenix Group pays a Living Wage as a minimum to direct staff and regularly contracted staff that operate on Phoenix Group’s UK premises. Contracted staff are those who work 2 or more hours a week, for 8 or more consecutive weeks a year on our sites specifically.
Phoenix Group is supportive of the Living Wage Foundation and encourages Suppliers to also pay a Living Wage to their staff and to also seek accreditation as a Real Living Wage employer.
