Standard Life has been trusted to look after people’s life savings and retirement needs for nearly 200 years.

Find Out More

SunLife’s straightforward and affordable financial products and services are designed to meet the needs of the over 50s.

Find Out More

Phoenix Life is a closed book consolidator that has grown from a series of acquisitions and policy transfers throughout their 200 year history.

Find Out More

ReAssure is a major life and pensions consolidator in the UK market.

Find Out More

Phoenix Wealth supports retirement and estate planning for their existing customers.

Find Out More

Phoenix Corporate Investment Services delivers bespoke investment-only solutions for workplace pension schemes and Master Trusts.

Find Out More

Our Family of Brands

Our diverse portfolio of brands allow us to deliver for our customers at every stage of their lives

Meet All Our Brands
Customer Support

Our dedicated teams are here to support you at every step of your journey to and through retirement.
Digital Essentials

We've created a series of videos and downloadable guides to support those who need a bit more help online.
Financial Difficulty

Financial difficulty can be experienced at all life stages. We're here to help.

Policy questions?

If you are a customer with a query, you should contact the company who administers your policy in the first instance.

Browse Our Brands
Jackie Noakes

Jackie Noakes

Chief Operating Officer

Experience:

Jackie joined Phoenix Group in September 2022 with a wealth of banking and insurance experience. Prior to joining Phoenix Group, she spent four years as Group Chief Operating Officer at the Bank of Ireland in Dublin and Jackie’s other key roles include; CEO Mature Savings and Group and IT Shared Services Director at Legal & General and IT Vice President of American Express Bank Business Solution Delivery services.

Jackie also brings international experience, having held roles with IBM (Australia), Blue Cross & Blue Shield (USA), Sun Alliance (UK), Fireman’s Fund Insurance (USA) and  Ericsson (Sweden). She studied IT and Data Processing at University of Limerick and holds MIT qualifications in Fintech Future Commerce and AI in Business Strategy.

Jackie lives on the south coast near Brighton with her husband and daughter.

Role and responsibilities:

  • Enable strategic Change working across the Group to deliver best outcomes for customers.
  • Evolve and implement the Change Management Framework across the Group.
  • Drive innovation in the use of Information Technology.
  • Ensure Business Resilience through robust Business Continuity and Operational Resilience frameworks.
  • Evolve the Group Operating Model.