Customers are at the heart of what we do. We aim to provide a responsible, fair and helpful service to our customers. If something goes wrong, we will rectify it as quickly as possible, keeping our customer informed as we do.
We are committed to continuing to learn about what matters to our customers. Your feedback is important and can be given at any time by emailing our Customer Director, Susan.McInnes@thephoenixgroup.com.
View our complaint handling results for the period 1 July to 31 December 2013
View our complaint handling results for the period 1 January to 30 June 2013
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